CONTRACTING OF SERVICES
– Payment for any of the services offered by SIENESPANOL LLC through www.sienespanol.com; www.siencatala.com; www.sienformacion.com, may be made by paypal, debit or credit card, or bank transfer.
– All services will be paid for in advance.
– In the case of tailor-made courses, which include face-to-face language classes or teacher training, a deposit of 10% must be paid on acceptance of the quotation, the remaining 90% must be paid no later than 30 working days before the start of the course if the face-to-face classes are in Spain, and no later than 60 working days before the start of the course if the course is held outside Spain.
-The times and dates of the classes and online courses will be confirmed before payment is made. However, they may be modified during the course with the prior agreement of the teacher and the students.
– Timetables and dates for tailor-made courses will be confirmed prior to payment.
– Packs of 5 and 10 lessons or individual online sessions expire 3 months after purchase. Except in the case of groups.
– Packs of 25 lessons or individual online sessions expire 6 months after purchase. Except in the case of groups.
– Classes held on Saturdays or Sundays are priced differently and will not be affected by package discounts and promotions. Ask for more information at administración@sienespanol.com or info@siencatala.com

CANCELLATION OR CHANGE POLICY

-In the case of language classes or online training, individual or group, all transactions are final and non-refundable. The cancellation and change policy is 24 hours notice by email to administracion@sienespanol.com. If cancelled or changed within 24 hours prior to the start of the class, a fee will be charged, with no refund.
If the student does not show up, a fee will be charged, with no right to a refund.

-In the case of tailor-made programmes for language classes, which include face-to-face classes, cancellations and changes can be made 30 working days prior to the start of the course, by sending an email to administracion@sienespanol.com. In this case you can choose between a full refund except for the part corresponding to the deposit or an exchange of the total amount, including the deposit, for online classes. Cancellations made within 30 working days prior to the start date are non-refundable and can only be exchanged for online classes.

The WEBSITE reserves the right to modify these Conditions at any time, which affect the contracting and cancellation of services on the WEBSITE itself. The validity of these conditions will depend on their exposure and will be in force until they are changed by others duly published.